REFUND POLICY

PRINTS

All fine art prints are made to order.

• Print sales are final.

• Refunds or exchanges are not offered unless the item arrives damaged.

If your print arrives damaged, please contact ArtByShay within 48 hours of delivery and include clear photos of the damage and packaging.

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ORIGINAL ARTWORK

• All original artwork sales are final.

• Refunds or returns are not accepted once an original piece has been purchased.

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COMMISSIONS

Commissioned artwork is custom-created specifically for each client.

• Full payment is required upfront before work begins.

• Due to the personalized nature of commissions, all commission sales are non-refundable.

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MERCHANDISE

Merchandise items are produced and fulfilled by a third-party provider.

• Merchandise orders may be shipped separately from fine art prints or original artwork.

• Processing times, shipping methods, and packaging may differ from art orders.

• Refunds, exchanges, or replacements for merchandise are handled according to the third-party provider’s policies.

If there is an issue with a merchandise order, ArtByShay will assist in directing customers to the appropriate provider when possible.

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PRINT-ON-DEMAND PRODUCTS

Select products are professionally produced and fulfilled by a trusted print-on-demand partner. Because each item is custom made to order, all print-on-demand sales are final. Returns, exchanges, or refunds are not accepted for buyer's remorse, incorrect size selection, or change of mind.

If your item arrives damaged, defective, or incorrect, please contact ArtByShay within 48 hours of delivery and include clear photos of the item and its packaging. Eligible claims will be reviewed, and a replacement or refund will be provided when appropriate. Please refer to the size charts provided before placing your order, as items cannot be exchanged for incorrect size selection.

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DAMAGED ITEMS

If your artwork arrives damaged during shipping:

• Please notify ArtByShay within 48 hours of delivery

• Include photos of the artwork and packaging

ArtByShay will work with the shipping carrier to resolve the issue when applicable.

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NON-REFUNDABLE CIRCUMSTANCES

Refunds will not be issued for:

• Change of mind

• Incorrect size selection

• Color variations due to monitor settings

• Delays caused by shipping carriers

• Incorrect shipping information provided by the customer

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CONTACT

If you have questions about this Refund Policy, please contact:

ArtByShay - Shay DeRusso
Email: artbyshay@gmail.com